Refund policy
Refund Policy
Last updated: October 6, 2026
The short version
Every Shirted shirt is printed to order just for you. If your shirt arrives misprinted, damaged, defective, or isn't the item you ordered, we'll send a free reprint or give you a full refund. Tell us within 30 days of delivery. You don't need to send anything back.
Because each shirt is made to order, we can't accept returns or exchanges for the wrong size, the wrong colour, or a change of mind.
What we'll fix
- Misprints (blurry, cracked, or misaligned print)
- Damage or manufacturing defects (holes, stains, faulty stitching)
- Wrong item, size, or colour compared with your order
- Orders lost in transit (see our Shipping Policy)
How to make a claim
You have 30 days from the delivery date to report a problem. Use either option:
- Click the "report an issue" link in the delivery email we send when your order arrives. That email comes from our order-tracking service, customer@trackorder.site.
- Or email support@shirted.co with your order number and a clear photo of the problem.
We'll review your claim within 6 business days and let you know whether we'll reprint or refund. If you have a preference, tell us.
How refunds are paid
Approved refunds go back to your original payment method within 7 business days of approval. Depending on your bank, it can take another 5–10 business days to appear on your statement. Refunds cover the item and the original shipping cost.
What we can't accept
We can't offer returns, exchanges, or refunds for:
- Ordering the wrong size, or a fit you didn't expect
- Ordering the wrong colour
- Changing your mind about the design or the purchase
To get the right fit, compare our size chart on each product page with a shirt you already own.
Cancelling or changing an order
Email support@shirted.co as soon as possible. If your order hasn't entered production yet, we'll cancel or change it and refund you in full. Once production has started, we can't cancel or edit the order.
Contact
Shirted · 1404 Gerrard St. East, Unit 2, Toronto, ON M4L 1Z4 · support@shirted.co